Return policy
At Thrivio, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return most items within 30 days of receipt for a full refund, provided they are unused and in original condition with all packaging and tags intact.
To initiate a return, please contact our customer service team with your order number and reason for return. Once we receive and inspect your returned item, we'll process your refund within 7-10 working days. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a faulty item.
Certain items such as personalised goods, final sale items, and underwear cannot be returned for hygiene reasons. For full details on our return process and any exceptions, please get in touch with our team.